There is a Japanese term—kaizen—that means “continuous improvement,” and while it’s safe to say that most web designers and developers engage in kaizen, it’s also fair to say that not all changes are improvements. Take, for example, the almost-weekly user … Continue reading →

There was once a man who owned a book store, filled with all manner of books written in multiple languages. His customers would come to him because they knew he could help them find just the right book for them. … Continue reading →